Peloton Bike factory reset instructions

To perform a factory reset from the touchscreen settings:

1. Tap the time on the top right corner of the touchscreen and select “Settings” from the dropdown menu.
2. Select “Device Settings” and proceed to “System.”
3. Select “Factory Data Reset” and then “Reset Tablet.”
4. Confirm the selection by selecting “Erase Everything.”
5. Once completed, you will have to sign back into the network and download the most recent update again.

Note: following a factory reset of the Peloton Bike console, you must reactivate your commercial subscription for that Bike. To do so, please follow these detailed instructions, as following these specific steps is critical to configuring your bike for commercial use. If you do not know your activation key, the fastest way to get it is to check your onboarding email documentation. You may also contact commercialsupport@onepeloton.com, and we can look it up.

If neither of these steps worked to install the update, and your bike still shows that you have an update to install, we may need to do advanced troubleshooting. Please contact our Commercial Support team at commercialsupport@onepeloton.com or call 855.662.7356, so that we can help you.